Personal touch in finance

Complaints

Should a client and/or other involved party have cause to comment on the action of a member of staff or on the service provided by Borrie, they can contact Mr J. Kraak, chairman of Borrie’s Executive Board.

We assume that any reports are made in good faith and express sincere, well-founded concern. All reports will be evaluated carefully by us. We will treat your complaint or report with confidentiality.

You can address your complaint, in writing, to our office in Rotterdam, for the attention of Mr J. Kraak, or make use of the email form below.

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Hans Kraak

Accountancy | Rotterdam

‘In this line of work, you must be able to, and dare to, say anything.’

Hans Kraak has been with Borrie since 1988. He became a partner in 2001 and joined the Executive Board in 2004. Alongside his role on the board, he works as an all-rounder, mainly involved with SMEs.

Hans Kraak is direct in his discussions with others. ‘In this line of work, you must be able to, and dare to, say anything. It’s all about the facts. Not the nice words you package them in. That’s why it’s so important that you can trust one another. Because only then do you have the courage to tell someone the truth and is the other party willing to listen to it. In order to achieve that, I believe you must always be there for your client. And, as far as I’m concerned, you can take that ‘always’ literally. I want to be a sounding board for my clients. Complex issues should be completely transparent once you have talked about them together. This enables entrepreneurs to make the decisions that are right for them. When it comes to both business and private worries.’

Hans Kraak
Borrie is an active and driving force in the Alliott Group, a worldwide alliance in the field of accountancy, tax advice and consultancy.